How It Works

We know many of our customers have recently lost a loved one and we aim to make your entire experience with us as easy as possible. To that end, we have created a step by step guide outlining the entire process so you can familiarize yourself with how we operate.

Step 1: Ordering

The ordering process takes place online. If you are not comfortable ordering online please call us (954-881-1081) and we will be happy to make arrangements over the phone.

 

Step 2: Shipping

Once you have completed your order you will receive an e-Mail from us confirming all details and shipping instructions. There are special procedures you must follow to send ashes by mail.

Ashes must be shipped by United States Postal Service (USPS). Federal Express and UPS do not transport human remains.
USPS Human Remains Requirements Summary (full requirements can be found here):
  • Must send via Express or Registered Mail
  • Must be packed in durable, siftproof containers (such as a sealed heavy duty zip top bag). The original plastic bag provided by a crematory qualifies as a siftproof container.
  • The address label should say "Cremated Human Ashes" near the mailing address

Ship your package to:

Ocean Memorial
1316 W McNab Rd
Fort Lauderdale, FL 33309

Step 3: Receipt of Remains and Confirmation

Once we receive your package we will contact you to confirm receipt and reconfirm all details of the ceremony.

Step 4: Burial At Sea

An experienced and trained captain will carry out a burial ceremony on your behalf based on your requests. The ceremony typically includes reciting a message, casting away the ashes, and placing flowers in the water.

The captain will record the exact time and GPS position the ceremony took place. This information will be printed on the burial certificate we will send you. The captain will also complete a ships log that documents the weather conditions and any special notes about the voyage that day (such as unusual weather phenomenon like rainbows, waterspouts, etc., or sealife and wildlife spotted). This information will be provided to you as well and posted on our website within 24 hours of the voyage.

Step 5: Certificate Sent

We will send you an official certificate signed by the captain documenting the burial at sea. Again, this will include the name of the departed, their date of birth, date of death, the GPS coordinates of the location they were buried, the date, and the time of day. The certificate will be mailed to you within 10 days of the voyage.

Additional or duplicate certificates may be ordered by contacting us. For privacy reasons, you must verify your original order number or credit card information when ordering additional certificates. The price for one additional certificate is $20.00 (shipping included). If ordering two or more duplicate certificates, the price is $15.00 for each certificate (shipping included).

Our Promise To You

Due to the sensitive nature of our work, we take great care in every aspect of our operation and settle for nothing less than your complete and total satisfaction.

  • We treat our customers with sensitivity and compassion.
  • The remains or personal effects we handle will be treated in only the most dignified way as if they were members of our own family.
  • If you are not satisfied in any way, we will offer you a full refund.

 

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